-
Using warm up exercises
-
Leading introductions
-
Assessment of prior
experience
-
Defining the role of
the IT trainer
-
How does training fit
with presenting and facilitating?
-
Exploring participant
beliefs and fears about “training”
-
What kind of IT trainer do
you aspire to be?
-
Setting and using
learning objectives
-
Dealing with issues around system
functionality
-
Review of range and
purpose of “warm up” exercises
-
Training delivery
sessions and feedback
-
How people learn
-
Learning styles –
IT trainers and trainees
-
Training sequences –
e.g. “Full input, exercise and review” or “exercise, gap filling input
and review”
-
Working with those who want to "play and
explore"
-
Selecting training
methods for differing groups – presentations, group work, individual
work etc
-
Using visual aids –
pc’s, pc projectors, whiteboards, flip-charts, hand-outs etc
-
Multiple methods for
reviewing training sessions
-
The purpose of group
exercises
-
Designing group
exercises
-
Running group exercises
-
Handling objections
-
Time keeping
-
Building rapport with
your audience
-
Reading body language
-
Managing your own body
language and state.
-
Managing your emotions
as an IT trainer
-
Handling common
difficult situations.
-
IT Trainers "trade
secrets"
-
How to evaluate and
continuously improve your training and facilitation delivery
-
Measuring learning for
your participants
-
Short and long term
evaluation
-
Producing and
committing to personal action plans
-
Review of overall
learning
-
Course endings
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