Train the trainer

Internal consultancy skills (Typically 3 - 4 days)	In-house training
►Overview ►Who will benefit ►Objectives ►Content
*Overview:* This highly practical "Internal Consultancy Skills" programme will provide participants with a range of tools and techniques that management consultants are trained in and which can be applied in any circumstances where business improvement is required. A process consulting framework will be introduced to help participants understand the full business improvement cycle. The approaches, tools and techniques of the "Internal Consultant" are applied to an appropriate business case study The workshop will conclude with a ‘hothouse’ methodology that will provide participants an opportunity to practice their Internal Consultancy Skills on live business issues.
Who will benefit: All those in organisational roles which are about initiating and / or implementing changes to processes, systems, products, services or culture. Our "Internal Consultancy skills" participants are often drawn from Corporate, HR, Finance, Operations or Marketing functions. *Objectives:* By the end of this "Internal consultancy skills" programme participants will be able to: Describe the role of an internal consultant and the Shifting Minds 5 step "Improving Business Performance" framework ü dDescribe the principles of change management and explain why some changes fail ü eExplain the importance of understanding and engaging with the change ‘sponsor’ ü üIdentify, collect and analyse appropriate data using multiple methods ü üFacilitate focus groups and workshops ü sSelect and apply appropriate problem solving tools to ‘live’ business problems ü üDevelop effective presentations, business cases and proposals ü üExplain the importance of good project management discipline and demonstrate easy to use project management skills Explain group dynamics and understand how such insight can be applied to change teams ü üIdentify personal actions to ensure they are able to deploy the Internal Consultancy Skills learnt on the programme Content of Internal Consultancy Skills: (We customise and structure the typical content shown below to your organisation's specific needs) Using ground rules What are internal consultancy skills? What's your vision of a successful internal consultant? The many roles and skills of an internal consultant Your personal reactions to this role What is change management? Where does organisational change occur? Types of change and their respective challenges Participant experiences of changes Why do many change initiatives fail to deliver their stated benefits? Six key change management insights Why do people resist change? Techniques for surfacing resistance Approaches for overcoming resistance Identifying and managing stakeholders The Shifting Minds "Business Improvement Framework" What is a sponsor's "Desire?" Contracting with sponsors Building rapport with sponsors and other key stakeholders Listening skills - why they are critical? Facilitating meetings and focus groups Dealing with tricky people in meetings Collecting and analysing data Understanding mindsets How to conduct great interviews The role and practice of "Bench Marking" The role of desk research Why do internal consultants need Emotional Intelligence? Understanding and working with paradigms and group think Creative thinking techniques Internal consultants toolkit (20 tools) Introduction to Benefits Management How to "sell" solutions and plans Change project start up sessions Project planning essentials Project management essentials Risk management Resource management Implementing changes Delivering change vs. managing " business as usual" Personal action planning "Hothouse" session to solve real organisational challenges Top of page	Internal consultancy skills "Most commentators believe that between 50 and 75% of all change projects fail to deliver their stated benefits" More Information: If you want to know more about this course or its suitability for you or a colleague, call us on 020 8374 3985 and speak informally to one of our course leaders, or email: info@shiftingminds.com Training Style: Interactive, enjoyable and thought provoking. The workshop uses inputs from the course leader, group and individual exercises, case studies, psychometrics and discussions.

Internal consultancy skills (Typically 3 - 4 days)